Last updated: May 2026
This Privacy Policy explains how Pinnacle Hotel at the Pier ("we," "us," or "our") collects, uses, discloses, and protects your personal information. We are committed to handling personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
"Personal information" means information about an identifiable individual. By using this website or providing information to us, you consent to the practices described in this policy.
We are responsible for personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with this policy. You can reach our Privacy Officer using the details in the Contact Us section below.
We collect only the information we need for the purposes described in this policy.
We collect, use, and disclose personal information for the following purposes:
We will not use or disclose your personal information for a new purpose without your consent, unless required or permitted by law.
We obtain your consent to collect, use, and disclose your personal information, except where the law allows or requires otherwise. How we ask depends on the sensitivity of the information:
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. Withdrawing consent may limit our ability to provide certain services. To stop receiving promotional emails, use the unsubscribe link in any message or contact us.
We do not sell your personal information. We may share it with trusted service providers who perform functions on our behalf, only to the extent necessary for those functions:
We may also disclose personal information if required by law, or where we reasonably believe it is necessary to comply with legal process, respond to claims, or protect the rights, property, or safety of our guests, staff, the public, or our company.
Some of our service providers (including Google, Hotjar, Sojern, and the reservation provider) may store or process personal information outside of Canada, including in the United States. While in another jurisdiction, your information may be accessible to the courts, law enforcement, and government authorities of that jurisdiction under its laws. By using this site and these services, you acknowledge this cross-border processing.
A cookie is a small piece of information a website stores on your browser. We use cookies and similar technologies to keep the site working, to understand how it is used, and — with your consent — to measure and personalize advertising. Most browsers let you decline or delete cookies; if you do, some features may not work properly.
You can manage analytics and advertising cookies any time through the Cookie Preferences link in our footer. You can also opt out of personalized advertising through Google's Ads Settings and the Network Advertising Initiative opt-out page. Google's privacy policy is available here.
We keep personal information only as long as necessary to fulfil the purposes for which it was collected, to maintain our business records, and to meet legal requirements. When it is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.
We make reasonable efforts to keep personal information accurate, complete, and up to date for the purposes for which it is used. You may ask us to correct information you believe is inaccurate or incomplete.
We protect personal information with safeguards appropriate to its sensitivity, including physical, organizational, and technological measures such as restricted access and encryption in transit. No method of transmission or storage is completely secure, but we work to protect your information against loss, theft, and unauthorized access, use, or disclosure.
Subject to certain exceptions under PIPEDA, you have the right to request access to the personal information we hold about you, to be told how it has been used and to whom it has been disclosed, and to request corrections. To make a request, contact our Privacy Officer below. We will respond within the timeframe required by law and may ask you to verify your identity first.
This website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not submit information or make a reservation through this site; ask a parent or guardian to do so for you.
Our site may link to websites operated by others, including subsidiaries and third-party providers, which have their own privacy policies and practices. We are not responsible for the policies or practices of those sites and encourage you to review them.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version is always posted on this page and date-stamped above. Material changes take effect when posted.
If you have questions about this policy, wish to access or correct your information, or want to make a complaint about how we handle your personal information, please contact our Privacy Officer:
Privacy Officer — Pinnacle Hotel at the Pier
138 Victory Ship Way, North Vancouver, BC V7L 0B1
+1.604.986.7437
info@pinnaclepierhotel.com
We will investigate and respond to all complaints. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada (1-800-282-1376).
